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Refund Policy and Guarantee
You have the right to provided the
goods are returned undamaged, with the seal intact.
Your
statutory rights are not effected by any statements or guarantees
contained in this web site.
Orders and Delivery
You will receive confirmation of receipt of your order quoting the
items ordered, prices and your order reference number which should
be used when making any enquiry about that order.
Orders are dispatched within 48 hours of receipt of the order.
They are sent by First Class post within the
United Kingdom and by Small Packet post for overseas customers.
In the unlikely event of a delay in shipping your order you will be
informed by e-mail.
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PRIVACY STATEMENT
It is important to us that our customers and users retain their privacy.
We therefore pledge the following:
We are
committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data
Protection Act 1998)We collect information about you for 2
reasons: firstly, to process your order and second, to provide you with
the best possible service.
We do not send random marketing emails to personal email addresses
(spam)
We will not e-mail you in the future
unless:
There is a problem with your order, Or you have given us your consent. We will not pass your information to any
other persons or company without your explicit consent.
The type of information we will collect
about you includes:
- your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you
without your explicit consent.
The information we hold will be accurate
and up to date. You can check the information that we hold about you by
emailing us. If you find any inaccuracies we will delete or correct it
promptly. The personal information which we hold
will be held securely in accordance with the law.
This site does not use cookies.
If you have any questions/comments about privacy,
you should email us:
osonatural@tiscali.co.uk
This is a
completely child safe site. We choose not to include any pornographic, violence
oriented, vulgar or otherwise inappropriate material or links.
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CONTACTS
For information,
customer service or complaints please use the contact points below.
Telephone: 01237 423802 Mobile: 07855
764103 Sales:
0845 456 1395
Mail Address:
R V Wells
Elmcroft
Chudleigh
Bideford
Devon
EX39 4BD
E-Mail:
osonatural@tiscali.co.uk
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